At Active Aura Shop, we want you to love your fashion finds as much as we do. If you’re not completely satisfied with your purchase, our flexible returns and exchanges policy ensures your shopping experience remains seamless and stress-free.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you plenty of time to ensure your Active Aura pieces fit perfectly and match your style vision.
Conditions for Returns & Exchanges
- Items must be unworn, unwashed, and in original condition with tags attached
- Original packaging should be included when possible
- A receipt or proof of purchase is required
- Items must be returned from the original shipping country
Non-Returnable Items
To ensure hygiene and quality standards, the following items cannot be returned or exchanged:
- Jewelry (for hygiene reasons)
- Bralettes (intimate apparel)
- Home Goods (decorative items)
- Any items that show signs of wear, damage, or missing tags
Return & Exchange Process
- Submit Your Request: Complete the Return & Exchange Form below and email it to our customer service team at [email protected] within 15 days of receiving your order.
- Receive Authorization: We’ll review your request and send you a Return Authorization Number within 2 business days.
- Package Your Items: Securely pack the items in their original packaging with all tags still attached.
- Ship Your Return: Mail your return package to our fulfillment center at:
Active Aura Shop Returns
3219 Reppert Coal Road
Detroit, US 48226 - Track Your Return: Keep your shipping tracking number for reference.
- Processing: Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.
Refund Information
Refund Timeframe: Refunds are processed within 5-7 business days after we receive and approve your return. The timing of when you’ll see the refund in your account depends on your payment method and financial institution:
- Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days
- PayPal: 3-5 business days
Please Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost to send your new items.
Return & Exchange Request Form
Email Subject: Return/Exchange Request – [Your Order Number]
Email to: [email protected]
Full Name: [Your Full Name] Order Number: [Your Order Number] Email Address: [Your Email Address] Phone Number: [Your Phone Number]
Return or Exchange: [Please specify RETURN or EXCHANGE] Item(s) to Return/Exchange: [Product Name, Size, Color] Reason for Return/Exchange: [Please provide details]
For Exchanges:
Desired Exchange Item: [Product Name, Size, Color]
Additional Comments: [Any other information we should know]
We’ll respond with your Return Authorization Number and further instructions within 2 business days.
International Returns
As we serve fashion-forward customers globally (excluding some remote areas and parts of Asia), international returns follow the same process. However, customers are responsible for return shipping costs for international returns unless the return is due to our error.
Need Assistance?
Our customer service team is here to help you with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Response Time: Within 24-48 hours during business days
We’re committed to ensuring your Active Aura experience reflects the quality and style of our carefully curated collections—from our premium Athleisure wear to our comfortable Lounge Sets and fashion-forward Dresses + Skirts.