Welcome to Active Aura Shop, where we blend comfort with elegance to support your dynamic lifestyle. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, our customer care team is always here to help.
Product Information
What types of products does Active Aura Shop offer?
We specialize in comfortable, versatile fashion that transitions seamlessly from lounge to luxury. Our collections include Accessories, Athleisure, Bags, Basics, Bottoms, Bralettes, Cardigans + Kimonos, Dresses + Skirts, Fashion Tops, Graphic Tees, Home Goods, Hoodies + Pullovers, Jackets + Vests, Jeans, Jewelry, Joggers, Leggings, Lounge + Sleep, Lounge Sets, and Lounge Tops.
What is the style and quality of your garments?
Our products are crafted with attention to detail, focusing on premium materials and designs that offer both comfort and elegance. Each piece is designed to move with you through your day, providing a sanctuary of style and ease.
Shipping & Delivery
Where does Active Aura Shop ship?
We ship globally to fashion-forward individuals! However, due to logistical constraints, we are currently unable to deliver to certain remote areas and parts of Asia.
How long does order processing take?
We take 1-2 business days to carefully prepare your order, ensuring every detail is perfect before dispatch.
What shipping options are available?
- Standard Shipping – $12.95: Delivered via DHL or FedEx, your order will arrive within 10-15 business days after dispatch.
- Free Shipping: Available on orders over $50, delivered via EMS within 15-25 business days after dispatch.
Can I track my order?
Yes! Once your order ships, we’ll send you a tracking number so you can follow your package’s journey from our hands to yours.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in original condition with tags attached. Please contact our customer care team at [email protected] to initiate a return.
How do I exchange an item?
Exchanges are subject to availability. Please reach out to us at [email protected] with your order details, and we’ll guide you through the process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience.
Customer Support
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team is dedicated to ensuring your Active Aura experience is as comfortable as our clothing.
Where is Active Aura Shop located?
Our company address is 3219 Reppert Coal Road, Detroit, US 48226.
Thank you for choosing Active Aura Shop—where we’re redefining everyday fashion, one comfortable-chic piece at a time, delivered with care to your doorstep.